British Chocolate Co. Returns & Refunds Policy

At British Chocolate Co., your complete satisfaction is our utmost priority. We are dedicated to crafting and delivering exceptional chocolates, and we stand firmly behind the quality of every product we offer. This Returns & Refunds Policy outlines the simple and fair process for returning items should they not meet your expectations.

We understand that sometimes a product may not be perfect, or your circumstances may change. Whether you received an item that was damaged in transit, encountered a quality issue, or simply changed your mind about a purchase, our team is here to assist you with a hassle-free resolution. Our goal is to ensure that your experience with our brand, from the first click to the final unwrapping, remains positive and trustworthy.

Our Guarantee on Quality
We take immense pride in the quality and presentation of our chocolates. Every product is carefully crafted and packed with the greatest care to ensure it arrives at your door in perfect condition. However, on rare occasions, issues can occur. If your order arrives damaged, is faulty, or is incorrect (for example, you receive a different item than what you ordered), please contact us promptly. In such cases, we will arrange for a replacement, exchange, or full refund at no additional cost to you, including covering any return shipping fees. To help us process your request efficiently, we may ask you to provide a photograph of the affected product or its packaging.

Change of Mind Returns
We want you to love every purchase from British Chocolate Co. If you are not entirely satisfied with a product for any reason—perhaps the flavour wasn’t to your taste or it was an unintended gift—we offer a straightforward returns option.

To be eligible for a refund or exchange due to a change of mind, the item must be returned in its original, saleable condition. This means it should be unopened, with all original packaging intact and undamaged, and it must be within the specified return period from the date of delivery. Due to the perishable nature of our goods, we are generally unable to accept returns on chocolate that has been opened or is outside this period, unless the product is genuinely faulty.

To initiate a return for change of mind, please visit our official website at britishchocolateco.com and navigate to the Help or Customer Service section, where you will find our dedicated returns portal. There, you can log your request and receive instructions for returning the item. For change of mind returns, the customer is typically responsible for the cost of return postage. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original method of payment within a standard business timeframe.

Important Considerations for All Returns
To ensure the integrity and safety of our products for all customers, we cannot accept returns on certain personalised or made-to-order items unless they are faulty. All refunds will be issued using the original payment method used for the purchase. We recommend using a trackable shipping service for your return, as British Chocolate Co. cannot be held responsible for items lost in transit back to us.

Our Commitment to You
This policy is designed to be clear, fair, and in compliance with your statutory consumer rights, which are not affected. We are constantly striving to improve our service. If you have any questions about this policy or need assistance with a return, our customer service team is ready to help. Please reach out to us through the contact channels provided on britishchocolateco.com.

Thank you for choosing British Chocolate Co. Your trust allows us to continue our passion for creating wonderful chocolate experiences.